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Frequently asked questions
General
Payments
Artwork and File Requirements
Customer Supplied Garments
Shipping
Yes!
Our merch gurus can help fine-tune your artwork or create a custom design from scratch to make sure it looks amazing on the final product. Depending on the complexity, an art fee may apply—but we’ll always let you know upfront.
Custom artwork services are billed at $100/hour, charged in 15-minute increments. We’ll always provide an estimate before beginning any design work, so there are no surprises.
Absolutely—we love working with new businesses! Our merch guru's are here to guide you through every step of building your brand and outfitting your company with the right merchandise, promotional, and marketing materials.
Here’s where we start:
• Logo & Branding: We’ll help you create or refine a vectorized logo that represents your brand, complete with font choices and Pantone colors for consistency across all materials.
• Website & Email: A professional website and company email address give your business credibility. We can point you in the right direction or connect you with trusted partners.
• Merch & Promo Essentials: To get your name out there, we recommend starting with:
• Business cards
• Polo shirts for your sales team
• 2–5 branded T-shirts per employee (so no one’s stuck doing laundry every night!)
• Lawn signs (great for outdoor service businesses)
• Magnetic vehicle signs
• Koozies and door hangers for easy giveaways
We also specialize in tents and outdoor displays for when you're ready to level up your presence at events or job sites.
Our motto is simple: Get What You Need—Not What You Think You Need. We’re here to be your partner and grow with your company.
We aim for a 100% order fulfillment rate every time. However, occasional misprints or production hiccups can result in receiving fewer items than expected. If that happens, we’ll promptly issue a credit or refund you the difference for any shorted items—your satisfaction matters to us.
In some cases, you may actually receive a few extras. These overruns are a normal part of the production process and are yours to keep at no additional cost. If you ever prefer a reprint instead of a credit or refund for missing items, just let us know—we’ll do our best to accommodate.
What brands do you use? We work with a wide range of trusted and high-quality brands to fit different styles, budgets, and printing methods. Here are some of our favorites:
• Bella+Canvas – Known for ultra-soft, retail-style fits with a premium feel. Great for DTG and fashion-forward designs.
• Gildan – A reliable, budget-friendly staple. Offers a wide range of weights and colors, ideal for bulk orders and screen printing.
• Next Level – Soft blends and modern cuts make this a go-to for stylish basics with a touch of edge.
• Comfort Colors – Garment-dyed tees with that worn-in vintage vibe. Perfect for achieving a laid-back, lived-in aesthetic.
• AS Colour – High-quality blank apparel with minimalist styling. Popular with boutique and lifestyle brands.
• Independent Trading Co. – Durable hoodies, sweatshirts, and outerwear with a streetwear feel. Excellent for embroidery and heavier prints.
Need a specific brand—or not sure which one fits your project? Let us know. We’re happy to guide you based on style, budget, and print method.
NEED HELP?
Still have questions or want to talk through your project? Contact us today and one of our merch gurus will help you choose the right products, quantities, and print methods to match your goals and budget.
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