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  • Do you have order minimums?
    Minimums vary by service. For example, screen printing typically requires a 12-piece minimum, while DTG and DTF allow for one-off prints. Embroidery and laser engraving may also be done in small quantities, depending on the item.
  • What types of products do you offer?
    We specialize in custom apparel and promotional merchandise, including screen printing, embroidery, DTG, DTF, sublimation, laser-engraved hats, and more. Whether you need one-off pieces or bulk orders, we’ve got you covered.
  • Do you offer design help?
    Yes! Our merch gurus can help fine-tune your artwork or create a custom design from scratch to make sure it looks amazing on the final product. Depending on the complexity, an art fee may apply—but we’ll always let you know upfront. Custom artwork services are billed at $100/hour, charged in 15-minute increments. We’ll always provide an estimate before beginning any design work, so there are no surprises.
  • What brands do you use?
    What brands do you use? We work with a wide range of trusted and high-quality brands to fit different styles, budgets, and printing methods. Here are some of our favorites: Bella+Canvas – Known for ultra-soft, retail-style fits with a premium feel. Great for DTG and fashion-forward designs. Gildan – A reliable, budget-friendly staple. Offers a wide range of weights and colors, ideal for bulk orders and screen printing. Next Level – Soft blends and modern cuts make this a go-to for stylish basics with a touch of edge. Comfort Colors – Garment-dyed tees with that worn-in vintage vibe. Perfect for achieving a laid-back, lived-in aesthetic. AS Colour – High-quality blank apparel with minimalist styling. Popular with boutique and lifestyle brands. Independent Trading Co. – Durable hoodies, sweatshirts, and outerwear with a streetwear feel. Excellent for embroidery and heavier prints. Need a specific brand—or not sure which one fits your project? Let us know. We’re happy to guide you based on style, budget, and print method.
  • I’m starting a new business and don’t know anything about branding or merchandise. Can you help?
    Absolutely—we love working with new businesses! Our merch guru's are here to guide you through every step of building your brand and outfitting your company with the right merchandise, promotional, and marketing materials. Here’s where we start: Logo & Branding: We’ll help you create or refine a vectorized logo that represents your brand, complete with font choices and Pantone colors for consistency across all materials. Website & Email: A professional website and company email address give your business credibility. We can point you in the right direction or connect you with trusted partners. Merch & Promo Essentials: To get your name out there, we recommend starting with: Business cards Polo shirts for your sales team 2–5 branded T-shirts per employee (so no one’s stuck doing laundry every night!) Lawn signs (great for outdoor service businesses) Magnetic vehicle signs Koozies and door hangers for easy giveaways We also specialize in tents and outdoor displays for when you're ready to level up your presence at events or job sites. Our motto is simple: Get What You Need—Not What You Think You Need. We’re here to be your partner and grow with your company.
  • Will I always receive the exact number of items I ordered?
    We aim for a 100% order fulfillment rate every time. However, occasional misprints or production hiccups can result in receiving fewer items than expected. If that happens, we’ll promptly issue a credit or refund you the difference for any shorted items—your satisfaction matters to us. In some cases, you may actually receive a few extras. These overruns are a normal part of the production process and are yours to keep at no additional cost. If you ever prefer a reprint instead of a credit or refund for missing items, just let us know—we’ll do our best to accommodate.
  • What’s your turnaround time?
    Standard turnaround is 10–15 business days from artwork approval and payment. Rush options are available—just ask!
  • What payment methods do you accept?
    We accept all major credit cards, PayPal, Venmo, ACH, Zelle and business checks. A full payment is required before production begins.
  • Why do the colors on my screen look different from the printed items?
    Colors often appear different on screen than they do in print because screens and printers use different color models. Screens display color in RGB (Red, Green, Blue) using light, while printers use CMYK (Cyan, Magenta, Yellow, Black) with ink. This means some vibrant or glowing colors you see on your screen—like neon greens or electric blues—can’t be reproduced exactly on paper. Additionally, screen settings like brightness, contrast, and calibration can vary from one device to another, causing colors to look richer or more saturated than what prints can achieve. Printed results also depend on the material and finish (matte, glossy, etc.), which can shift color perception even further. We work closely with professional print standards and proofing methods to get as close a match as possible, but a slight variation between digital previews and final printed pieces is normal—and expected.
  • What file types do you accept?
    We prefer vector files such as .AI, .EPS, or .PDF with outlined fonts. High-resolution .PSD, .PNG, .JPG, or .TIFF files (300 DPI or higher) are also accepted for DTG, DTF, and sublimation. AI (Adobe Illustrator) Type: Vector Best for: Logos, illustrations, scalable graphics Why it matters: Fully editable and resolution-independent, but requires Adobe Illustrator to open. EPS (Encapsulated PostScript) Type: Vector Best for: Print-ready artwork, signage, embroidery Why it matters: Universally accepted by printers; scalable and editable with most design software. PDF (Portable Document Format) Type: Vector or raster (depends on how it’s saved) Best for: Sharing proofs, multi-page layouts, print-ready files Why it matters: Preserves layout and fonts; viewable on nearly any device. PNG (Portable Network Graphics) Type: Raster Best for: Web graphics, transparent backgrounds Why it matters: Lossless compression and supports transparency, but not ideal for print due to RGB color mode. JPG or JPEG (Joint Photographic Experts Group) Type: Raster Best for: Photos, web images Why it matters: Small file size, but lossy compression means quality degrades with each save. Not ideal for sharp logos or print. TIFF (Tagged Image File Format) Type: Raster Best for: High-resolution printing, photography Why it matters: Lossless quality, large file size, and excellent for detailed image reproduction.
  • What is ghosting?
    Ghosting is a term used in sublimation printing that refers to a faint, blurry duplicate of your design that appears slightly offset from the original image. It’s like a shadow or echo of the artwork, and it usually happens when the transfer paper shifts during or after pressing, while the ink is still active. Here’s why it happens: Paper movement: If the transfer paper shifts even slightly during heat pressing or when lifting the press, it can leave a second, unwanted imprint. Opening the press too quickly: This can create a vacuum effect that pulls the paper and causes a ghost image. Inadequate taping or pressure: If the paper isn’t secured well or the pressure is uneven, the design can blur or double. Moisture or static: Especially with fabrics, moisture or static cling can cause the paper to lift or shift. To prevent ghosting: Use heat-resistant tape or tacky spray to secure the transfer paper. Open the press slowly and steadily. Pre-press garments to remove moisture. Use high-quality sublimation paper and ensure even pressure and temperature.
  • Can I send you an AI-generated file?
    Yes, we accept AI-generated artwork! However, please note that most AI images are created at 72 DPI, which is not suitable for print. To meet our printing standards, we require artwork to be at 300 DPI at full size. If your AI-generated image needs adjustments to become print-ready, an art charge will apply—billed at $100/hour in 15-minute increments. We’ll always provide an estimate before any work begins.
  • What color mode should I use?
    Please submit files in CMYK for print accuracy. RGB files may shift in color during production. CMYK stands for Cyan, Magenta, Yellow, and Key (Black)—it’s the standard color model used in printing. Unlike RGB (which is used for screens and adds light), CMYK is a subtractive color model. That means it works by subtracting light from a white background using layers of ink. Here’s how it breaks down: Cyan absorbs red light Magenta absorbs green light Yellow absorbs blue light Black (Key) adds depth, contrast, and detail When combined in varying percentages, these four inks can reproduce a wide range of colors on paper. It’s the go-to model for everything from business cards and brochures to T-shirts and packaging. RGB stands for Red, Green, and Blue—the three primary colors of light used in digital displays and imaging. It’s an additive color model, meaning colors are created by combining light. When all three colors are at full intensity, the result is white; when none are present, you get black. RGB is the foundation for anything you see on a screen—TVs, monitors, smartphones, digital cameras, and even LED lighting. Each pixel on a screen mixes different levels of red, green, and blue to produce millions of colors. If you’re working on digital artwork or prepping files for web use, RGB is your go-to color mode. But for printing? You’ll want to convert to CMYK to match how ink behaves on paper.
  • What resolution should my artwork be?
    For best results, submit files at 300 DPI at actual print size. Low-res images may appear pixelated or blurry when printed. DPI stands for Dots Per Inch—a measurement of how many individual ink dots a printer can place within one inch of paper. The higher the DPI, the more detail and sharpness your printed image will have. It’s a key factor in determining print quality. Common DPI Settings & Their Uses DPIUse Case 72 DPIWeb and digital use only. Optimized for screen viewing and fast loading. Not suitable for print—images will appear pixelated or blurry when printed. 150 DPILow-resolution printing. Acceptable for large-format prints like posters or banners viewed from a distance. Not ideal for close-up materials. 300 DPIStandard for high-quality printing. Used for business cards, brochures, apparel, and photo prints. Delivers crisp, professional results.
  • What is digitizing and why is there a fee?
    Digitizing is the process of converting your design into a stitch file for embroidery machines. We charge a one-time $25 digitizing fee per design. Once digitized, your file can be reused for future orders.
  • What are some common t-shirt printing issues?
    Top T-Shirt Printing Issues (and How to Avoid Them) Wrong Fabric for the Method Not all shirts play nice with all printing techniques. For example, sublimation needs polyester, while screen printing thrives on cotton. Using the wrong combo leads to fading, bleeding, or poor adhesion. Low-Resolution Artwork Blurry prints often come from using images under 300 DPI or non-vector files. Always prep your designs in high resolution or vector format to keep them crisp. Color Mismatch What you see on screen (RGB) doesn’t always match what prints (CMYK). Without proper color conversion or calibration, your vibrant teal might turn into a muddy green. Misaligned Prints Poor placement can make a great design look awkward. Always use mockups and alignment tools to ensure your print lands exactly where it should. Skipping Test Prints Jumping straight into production without a test run is risky. A quick test can catch issues with color, alignment, or pressure before you waste blanks. Ink Smearing or Ghosting This happens when ink isn’t cured properly or the transfer paper shifts during pressing. Secure your paper and follow precise time/temp settings. Fading After Washing If prints fade quickly, it could be due to poor ink quality, incorrect curing, or incompatible fabric. Pre-treating and proper curing are key. Clogged Nozzles or Equipment Issues Especially in DTG or DTF printing, lack of maintenance can lead to streaks, banding, or total failure. Regular cleaning and calibration are essential. Typography Mistakes Fonts that are too small, hard to read, or poorly spaced can ruin a design. Always test readability at actual print size. Misspelled Text It happens more often than you'd think. Always double-check—and then check again. A second set of eyes never hurts.
  • Do I need to include bleed or crop marks?
    For full-bleed designs, include at least 0.125" bleed on all sides. Crop marks are not necessary unless requested. In printing, bleed refers to the area of artwork that extends beyond the final trim edge of your printed piece. It ensures that when the item is cut to size, there are no unintended white borders or gaps at the edges—even if the trimming isn’t perfectly precise. Why It Matters: Printers can’t always cut exactly on the edge of your design. By extending your background or images slightly beyond the trim line (usually by 0.125" or 1/8 inch), you create a buffer zone. This way, even if the cut shifts slightly, your design still looks clean and professional. Example: If you're designing a 5" x 7" flyer, you’d actually set up your file at 5.125" x 7.125", with the extra 0.125" on all sides being the bleed. After printing, that bleed area is trimmed off. Key Zones in Print Design: Bleed Area: Extends past the trim—safe to lose Trim Line: Final size after cutting Safe Zone: Keep all important text and logos inside this area to avoid accidental trimming
  • Can I use my own blanks?
    Unfortunately, we are unable to accept blank garments provided by customers. This policy ensures that we work exclusively with high-quality apparel that meets industry standards. Since we cannot verify the condition of customer-supplied garments—such as how long they’ve been stored, whether they’ve been washed, or their exposure to various elements—we cannot guarantee that our inks and processes will adhere and cure properly.
  • Do you offer shipping?
    Yes! We offer free shipping on select specials and competitive rates on all other orders. Local delivery is also available.

NEED HELP?

Still have questions or want to talk through your project? Contact us today and one of our merch gurus will help you choose the right products, quantities, and print methods to match your goals and budget.

© 2025 ETZA, LLC

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